Complaints Handling

Complaints Handling Process

BWP has a complaints handling policy to ensure all security holders are dealt with fairly and promptly.

Any security holder wishing to lodge a complaint, can do so verbally or in writing as per below.

You can contact us by one of the following methods:
In Writing:	By email to: The Manager IROfficer@bwptrust.com.au
	By post to: The Managing Director BWP Management Limited Level 14 Brookfield Place Tower 2, 123 St Georges Terrace, Perth WA 6000
By Phone:	(08) 9327 4356

Please tell us:

Your name
If your complaint relates to the units you hold in BWP Trust, or a distribution relating to that holding, please provide the name and address under which those units are recorded on the register
Your preferred contact details
What your complaint is about and the resolution you are seeking

Your complaint will be acknowledged within 24 hours or as soon as practicable.

We will try to resolve your complaint as quickly as possible and keep you informed of progress.

If it takes longer than 5 business days to resolve your complaint we will confirm the outcome to you in writing. We will aim to have resolved your complaint within 30 days.

Your right of review

AFCA’s services are free. AFCA may be contacted at:

Website:
Phone:
Email:
Post:

www.afca.org.au
+61 1800 931 678 (freecall)
info@afca.org.au
The Australian Financial Complaints Authority Limited(AFCA)
GPO Box 3
Melbourne, VIC 3001

Safety and Wellbeing

Health, Safety and Environment Commitment

BWP Trust is committed to the health and safety of our employees, contractors and visitors, to acting ethically and operating its business in a sustainable manner with respect to the environment.

Commitment

Sustainability & Environment Princples

Trust's ownership and management of established commercial property is considered to be low in intensity in terms of emissions, waste, and use of energy and materials, and low impact on biodiversity.

Further detail on our Sustainability & Environmental impacts and management can be found here.

Sustainability Policy

Social

The social impacts of the Trust are limited due to the passive nature and localised scope of the Trust's operations and the regulated environment in which it operates.

Further detail on social impacts and risk management can be found here.

Governance Approach

The 2021 Corporate Governance Statement, explaining the corporate governance framework and practices that we have adopted as they relate to the responsible entity and the Trust.

Further detail on the Trust's Corporate Governance framework can be found here.

Corporate Governance Statement

Property resilience

for year ended 30 June 2023

A further 15 air conditioning units were replaced to phase out ozone depleting refrigerant models and initiatives introduced to improve efficiency of air conditioning units
New energy efficient LED lights were installed at six properties during the year. As at 30 June 2023, 100 per cent of Trust-owned properties had LED lighting in one or more of the car park, nursery trading area, canopy trading area, or in the main store
Solar powered generation is installed at 24 properties owned by the Trust
A Tesla battery is installed at one property. The battery collects surplus energy from the solar installation at the property

Water

92 per cent of the Trust-owned properties have in place water tanks for the recycling of roof collected rain water

Quick links

Location

Level 14 Brookfield Place,
Tower 2,
123 St Georges Terrace,
PERTH WA 6000

Speak to us today

Tel: +61 8 9327 4356
Facsimile: +61 8 9327 4344
Email: investorrelations@bwptrust.com.au

Email Alerts

Complaints Handling